Terms and Conditions
Conditions of Sale:
- The Company means M Percy Ltd
- Company registered in Scotland: Registration Number SC259981
- Registered Office: Old Ballikinrain, Balfron, Glasgow G63 0LL UK.
- The Customer means any person contracting with the company for the supply of bags of logs.
- Delivery means delivery by the company or any subcontractor employed by the company directly or indirectly.
- These conditions can only be modified by a variation in writing signed on behalf of the company by a Director. Submission of an order online or by telephone will be taken as agreement to these conditions of sale.
Supply of Wood Products
- Products are sold under the express understanding that:
- Contracts for the supply of logs to retail or domestic customers are governed by The Sale of Goods Act 1979 (as amended) and supplied in compliance with, The Consumer Protection (distance selling) regulations 2000 as amended by S1689 2005. Any customers contacting in the course of their business are excluded from consumer protection legislation and are contracting with the company on a business to business basis.
- The customer is fully made aware of conditions of sale regarding natural products. We cannot guarantee that the appearance and/or colours of products shown on this site exactly reproduce the appearance and/or colours of the physical products themselves. Natural products may show some colour variations. All sizes quoted are approximate.
- The company requires any complaint to be made in writing by the customer within 48 hours of collection or delivery. If the customer is dissatisfied with the product then it must be returned to the company within 5 working days after the complaint has been logged. A refund will then be made for the original purchase price.
- All prices quoted by the company for the sale of any products are exclusive of the cost of delivery unless otherwise stated.
- Customers are required to pay by bank transfer, credit card/debit card at the time of ordering.
- All products (however delivered) shall be at the customer’s risk from the time of collection (if so collected) or from the time of delivery. After such time the company shall be under no liability for loss or damage or deterioration of the product from whatever cause arising.
- The company will make every effort to deliver products on the agreed date, but if for any reason the company is unable to deliver then no liability whether in damages or otherwise for delay of whole or any part of the goods ordered arising from any cause whatsoever.
- Delivery by the company shall be conditional upon access free from encumbrances and good roads being available to the delivery vehicles to the place of delivery.
- The company will not accept any liability for damages to property caused during delivery.
- If the company, or its agent cannot gain access to the delivery address then additional costs may be incurred.
- We aim to deliver as soon as possible and on the Customer’s preferred day. Once a delivery date has been arranged it may, under certain circumstances, need to be changed. A change to a delivery date will only be made with prior agreement with the customer. A change to a delivery date made by the Customer may result in additional costs to future deliveries.
- The Customer has the right to cancel any order. Any cancellations must be made within 2 days from the date of the order being placed.
- Cancellations are not accepted by telephone and must be made either by electronic mail to firstname.lastname@example.org or by letter to M Percy Ltd, Old Ballikinrain, Balfron, Glasgow G63 0LL. UK .
- All payments are in sterling (British Pounds)
- Payment transactions are via Stripe or Bank transfer at time of ordering or by cheque on delivery
- We accept payments via safe and secure server powered by Stripe
- This policy does not affect your statutory rights.